joya66 Privacy Policy

Introduction and Scope

joya66 is a trusted online gaming and sports betting platform serving users in Bangladesh. This privacy policy ("Policy") explains how joya66 collects personal information from visitors and registered members of our website joya66.cam, the purposes for which that information is used, who it may be shared with, and the measures taken to protect your information.

By using our platform you agree to the terms of this Policy. If you do not agree with any part of this Policy, please refrain from using our services. This Policy may be updated at any time and changes will be published on this page.

What Information We Collect

joya66 may collect various types of information to operate, improve, and fulfil its legal obligations. The categories of information collected are outlined below.

a) Personally Identifiable Information

• Full name and date of birth
• Email address
• Residential address
• National ID card or passport number (for identity verification)
• Occupation and source of income (where required)

b) Financial Information

• bKash, Nagad, or Rocket mobile banking number
• Bank account details (for wire transfers)
• Transaction history and amounts
• Deposit and withdrawal records

c) Technical Information

• IP address and device identifier
• Browser type and version
• Operating system
• Login time and session information
• Data collected through cookies and similar tracking technologies

d) Gaming Activity Information

• Play history and results
• Bet amounts and frequency
• Preferred game categories
• Bonus usage and wagering activity

Purpose of Information Use

joya66 uses collected information for the following legitimate purposes:

Service Operation and Improvement

Your information is used to create, manage, and secure your account. This includes login verification, transaction processing, and personalising your gaming experience.

Identity Verification and Security

We verify your identity to prevent fraud, money laundering, and unauthorised access. The KYC process is completed using national ID card or passport information.

Communication and Customer Support

Your email address is used to share important updates, transaction confirmations, bonus notifications, and information about service changes with you.

Responsible Gaming Monitoring

Under our Responsible Gaming Policy, your gaming activity is monitored to identify potentially problematic behaviour and take necessary action.

Legal and Regulatory Compliance

Retaining and providing certain information may be required to comply with applicable laws and regulations.

Sharing Information with Third Parties

joya66 never sells your personal information to third parties for commercial purposes. However, certain information may be shared on a limited basis in the following circumstances:

Payment Processors

Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, and banking partners. These organisations have their own privacy policies.

Technology and Software Providers

Game providers on our platform such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe, along with other providers, may receive minimal technical information to operate gaming services.

Legal Authorities

We may be required to provide information to relevant authorities in response to court orders, government investigations, or legal proceedings.

Fraud Prevention Services

Limited information may be shared with trusted security partners to ensure account security and for fraud detection purposes.

• Third parties may not use your information for their own marketing
• All third parties are required to comply with strict confidentiality agreements
• They are required to delete information once the business purpose has been fulfilled
• Appropriate safeguards are ensured for any international data transfers

Cookies and Tracking Technologies

joya66.cam uses cookies and similar tracking technologies to improve the user experience and to keep the platform running smoothly.

Essential Cookies

These cookies are essential for the basic functionality of the website. They are used to maintain login sessions, manage security tokens, and remember your language preferences. These cookies cannot be disabled.

Functional Cookies

These cookies are used to improve your experience by saving your personalised settings such as preferred game categories and theme preferences.

Analytical Cookies

These cookies are used to monitor site performance, understand which pages are visited most, and analyse user journeys. The data collected is aggregated and non-identifiable.

Data Security Measures

joya66 applies industry-standard security technologies and practices to keep your personal and financial information secure.

• SSL Encryption: all data transmission on the site is protected by 256-bit SSL encryption
• Two-Factor Authentication (2FA): an additional security layer for account login
• Encrypted Data Storage: all stored information is kept in encrypted form
• Regular security audits and testing
• Access Controls: staff have access only to information necessary for their role
• Firewall and intrusion detection systems
• Regular security training is provided to all relevant staff

While we make every effort to protect your information, complete security cannot be guaranteed when transmitting data over the internet. It is your responsibility to keep your password confidential and not to share it with others.

Data Retention Period

joya66 retains your personal information only for as long as necessary. Retention periods are determined based on the type of information and the relevant legal obligations.

Active Account Information

All information is retained while your account is active and is used for the purpose of providing services.

Inactive or Closed Accounts

Even after an account is closed or becomes inactive, certain information must be retained for a defined period to meet legal obligations. In particular, records of financial transactions and identity verification documents may need to be kept for an extended period.

Data Deletion

Once the defined retention period has ended or after processing your deletion request, joya66 deletes or anonymises your personal information in a secure and permanent manner.

Your Rights

As a joya66 user, you have the following rights regarding your personal information:

Right of Access

You may request to know what information we collect and hold about you. We will provide you with a copy of that information within a reasonable time.

Right of Rectification

If any information we hold about you is inaccurate or incomplete, you may request that it be corrected. This can be done through your account profile or by contacting us directly.

Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, it may not be possible to delete all information immediately due to legal obligations or ongoing disputes.

Right to Object to Processing

You may object to your information being used for marketing purposes and we will act accordingly.

Right to Data Portability

You may request to receive the information we hold about you in a structured, commonly used format.

Protection of Minors

joya66 is firmly committed to keeping minors away from gaming. Our services are for individuals aged 21 or older only.

We do not knowingly collect personal information from anyone under the age of 21. Age is verified at the time of registration and if any account is suspected to belong to a minor, it is immediately suspended and the associated information is deleted.

We ask parents and guardians to remain vigilant in ensuring your children cannot access online gaming sites. Using parental control software can be an effective measure.

To learn more about responsible gaming, please read our Responsible Gaming Policy page.

Changes to the Privacy Policy

joya66 may review and update this privacy policy from time to time. Changes will be published on this page and the "Last Updated" date at the top of the page will be revised.

For significant changes, we will endeavour to notify you by email or via a notification when you log in to the platform. Continued use of the platform after changes have been made means you have agreed to the updated policy.

We recommend that you review this policy regularly so that you can always make decisions based on the most current information.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us using the following methods:

For privacy-related complaints, we try to send an acknowledgement within 3 business days of receiving your email and are committed to providing a resolution within a reasonable timeframe.

Answers to common privacy-related questions may be found on our FAQ page. To learn more about our services and terms, please visit the Terms & Conditions page.